FAQs

Shipping

What Shipping Methods Are Available?

Shipping can be doen door to door by our delivery agents. Products are delivered with receipts and all you need to do is to endose that the package has been delivered to you. We don’t charge delivery fee to customers within kampala. but other area beyond can pay a suitable fee as may be descrided on the website

How Long Will It Take To Get My Package?

Delivery of products within kampala ktakes atleast 1 hr depending on the traffic. Delivery outside Kampala takes 2 to 3 working days

Payments

What Payment Methods Are Accepted?

At NeSWellness we accept payments using MTN and Airtel Money Money. All you need to do is to enter your Phone number, then wait and receive a prompt message on your phone asking you to enter the mobile money pin and confirm payment.
Also one can pay using Visa cards and Mastercards .
Note: No payment credentials like mobile pins, visa cards numbers are stored on the website.

How safe Is Buying online?

Buy Products is very safe and secure encrypted with SSL security. Your card information is not stored on the website which means can never be shared or accessed by the others or admins of the website.

Returns

How do I place an Order?

o place an order is all way easy. Follow the following steps
1. Select the product you need from either the front, shop or category page.
2. Read the product details, then click on “Add to Cart” or “Order on Whatsapp”
3. Click on the “check out” button and proceed to a Check out page.
4. Enter in the your personal details (Names, Email, Address, city and Phone number) If you are a new user click on create account.
5. Select payment method ( Easy pay mobile oor Visa) and then enter phone number.
6. Lastly click on “Place Order” and confirm your payment from your mobile phone
7. On WhatsApp you will interact with the shop manager who will take you through the steps of payment untill your product is on your door step

How Can I Cancel Or Change My Order?

To Cancel and order : This must be doen within the 5 minutes after making the order. To do this , go to your Account Dashboard Then click on Orders
Choose on Cancel to terminate your order.

Do I need an account to place an order?

You need to create an account on the website to purchase products not olny that but also to enjoy the discounts and free gifts given out weekly to the customers